DO NOT USE THIS POST. THIS POST IS ONLY HERE TO BE SAVED FOR FUTURE USE IN FUTURE EVENTS
*Today (5/10) is the last day of this event. Please scroll down to the section below titled "April/May Event Instructions" for information on how to order during this event. Also, the updates below in red contain some great information, regarding our cadence, menu items, etc... so come back and read them when you are done!
Update 5/10 - Im really sorry to announce this, but we are needing to conclude our event a week earlier than originally planned.
Once again the community has given such an outpour of support that we are needing time to step back and replenish our stock. As it sits, we are already running behind almost a week on some orders, It wouldn't feel right to continue to accept orders knowing it will be possible over a week before we can process them. I know some of you will be upset with this announcement, but I assure you the decision to end it early is not something we took lightly and we have our customer's best interests in mind. We will continue to accept orders through the remainder of the day (5/10) just in case anyone was waiting to submit their order. If there is a special circumstance for somebody needing to place an order thereafter (waiting on payday, etc...), we will give it consideration on a case-by-case basis. However, please note that any orders placed today or after will likely have a wait time of possibly a week or more.
Since we are ending a week early, we are going to try and come back in the near future with a one-week "mini-event" to finish what we started here. We know we have kind of let some folks down by closing early, we hope that a future mini-event will help offset the annoyance of our early closure.
Angie and I can't thank you all enough for the kindness and support this community has shown our family. It brings us a lot of joy to know that folks are out there who appreciate what we are trying to do. Thank you.
RAFFLE RESULTS (Pre-Orders) Given the time crunch we are not going to be doing a video for the winners of our pre-order membership drawing. Instead, we will be posting a screenshot here of the winners as picked by our random number generator.
Congratulations to the winners! To claim your membership, just shoot us an email with your winning ticket with "Membership Raffle" in the subject line. We are going to process our memberships once we are caught up on orders, so please pardon the delay in acknowledging your membership when you email us. We are very excited to expand our base with the fine folks of this community - we look forward to serving the winners!
A few extra tidbits regarding the drawing....
1. We have heard from a couple of you that we missed including the correct number of raffle tickets in your order. We initially thought it was no big deal because we could issue new tickets digitally, but sadly that also means your numbers are not included in the first drawing (pre-order drawing). With that, if you are somebody we owed tickets, please shoot us an email so we can ensure we compensate you with enough tickets in the next drawing to offset it. In general, if you think that our mistake has affected your odds at the drawings, we want to hear from you. Thanks!
2. If you won more than one membership, you may donate your winning ticket to a friend or other member of the community. However, winning tickets may not be sold or auctioned off. If you are donating the ticket to somebody, please just let us know via email.
Good luck everyone!
Update 5/7 We are still running behind, sorry to keep everyone waiting. So far the feedback has been that the wait is worth it - we are grateful for your patience and support! I just wanted to pop in real quick to let you know that we just added some new batches that I think you all will enjoy. Good things come to those who wait....
Lazier Sundae - This is the slower cousin of Lazy Sundae (same source, different cure). If you liked the Lazy Sundae, you are going to love this one.
Wild White Kampung
Wild Red Kampung
Red Muna
Top-Shelf Red MD (the red cousin of TS Green)
Yellow Bali Reserve: A36-SDY
Old School Green Horn
Blonde Borneo
Enjoy!
Update 5/4 Whew, we are finally starting to gain some ground now, we are currently processing orders from the 30th. We always have a bit of a lull in the email traffic right after pre-orders, we think in the next 2-3 days we should be able to get mostly caught up. This Friday we expect to get slammed again, as historically that is the busiest point of our event (this is because people from pre-orders have received their orders and place larger 2nd orders). We sure to appreciate everyone's patience and understanding, I promise we are working as quickly/efficiently as possible.
Patience Pops (special prizes)
Back in my retail days during Black Friday, we would have insanely long lines at the registers. One thing we did to ease the frustration of customers was we would hand out lollipops to the people in line (we called them "patience pops"). Angie and I feel terrible about the long wait and while we can't exactly hand out lollipops we did think of something nice we could do in appreciation for everyone's patience and understanding. With that, we will at random be including small tokens of appreciation in people's packages
. Those special surprises will be one of the following:- A gift card for a free 100g bag of your choice (with the option to place an order outside a community event, but no purchase is necessary. We just ask that you pay for shipping)
- A gift card for a free 250 bag of your choice (with the option to place an order outside a community event, but no purchase is necessary. We just ask that you pay for shipping)
- A gift card for a free split-kilogram of your choice (with the option to place an order outside a community event, but no purchase is necessary. We just ask that you pay for shipping)
- An instant Texas Family Harvest membership
- An offer to make a one-time purchase outside a community event (you place a future order at a time of your choosing)
Please note that these will be added to packages at random in every X number of orders. Nothing you say in your order email will influence your odds of receiving one. Also, it's important to note that breaking up your order into multiple orders will NOT improve your odds of receiving one (separated orders will be treated as one order).
Thank you, everyone, again for your support. We hope that the chance to receive one of these little surprises can help make the wait worth it!
Introducing Top-Shelf TFH (special stock)
Many of you have noticed that we snuck in something new to our menu.... Top-Shelf Green MD. This is a special batch that has been a long time in the making, and we think you are going to like it. This batch tested so well with consumer testers from a consistency standpoint that we rushed production to get it on the menu for this event. We RARELY share specifics about our product research, but so one can appreciate the consistency of this beauty I'm going to divulge a little here. To really understand it, I have to first give some context on how the overall quality category works in our consumer testing. In this example I will only be referring to our overall quality score, which is scored on a 1-10 scale as follows:
1 = poor quality
5 = Average quality... what you can expect from most batches.
10 = As good as kratom gets (while some individuals may score an item a "10" it's virtually impossible to get a final score of "10" due to the variables in personal body chemistry)
From a raw overall quality standpoint, the Top-Shelf Green MD scored a little shy of 8.5. That may not sound too impressive but it's important to note that we are dealing with averages here. Many people scored it a 9/10, but it only takes 2-3 people having an "off" day with kratom to dramatically lower the score of a batch. 8.5 isn't the highest score we have seen, but trust me.... it's up there. However, the true beauty of this batch is how consistently well it was received. In a blind study conducted among 50 participants, 46 people scored it above a 6 (with 42 of those over 7), 3 people scored it a 5 (remember a "5" is defined as average), and only 1 person scored it below a 5 (they gave it a "3"). That means 92% of people who tested this rated it above average or better.... not too shabby. I (and many others) absolutely love this batch and almost everyone thinks its at least good
Enjoy!
Update 5/3 Just a quick update - we are now processing orders from the 27th, thanks everyone for your patience. Note - you will only receive the auto-reply email every 4th or 5th email, so please don't be concerned if you do not receive the auto-reply. With us being so behind, we may be temporarily activating our website. If we do, Ill updated the ordering instructions below (no action will be required for anyone who already sent their order via email - we will process the email orders first).
Update 5/1 So we are STILL processing orders from Sunday, my sincere apologies for the long wait that many of you are experiencing. Many of the orders we received have already shipped, so some of you should be getting a Monday surprise. With the volume of orders we are facing, we feel that pre-orders shipping by May 5th is a more realistic expectation (however we are going to push hard to get them out beforehand). Hopefully, everyone finds their orders were well worth the wait
I am very excited to announce that during this event we will be rolling out some very special batches. Many of you have already noticed that we just added a few to get the party started:
Baik Hutan Maeng Da
Get 'Er Done Green
Wild Green Hulu Kapuas
Afterburner Bali
Wild Crafted White TFH
Mellow Yellow Indo
24k Bali Especial
Thanks, everyone for your support, we look forward to sharing our work with you!
Update 4/28 Wow - so we are further behind than we have ever been with an event. The reason we do a pre-order week is so that we can batch our tasks and work efficiently. However, this means that we sometimes just have to leave email for a day or two. We are actually still trying to respond to Sunday's orders, so dont feel left out if you haven't heard from us yet! (this includes waiting for payment confirmations, etc...) Whatever you do, do not send a 2nd email on the same email thread if you decide you want to follow up. Doing so will knock your order to the back of the line (as outline in the ordering instructions below). Thank you everyone for your patience and support!
Update 4/27 Hello everyone - I just wanted to update everyone and maybe give some peace of mind to folks who are still waiting to hear from us, we are still working on emails from Sunday. We project that it may take another day or two for us to get through Sundays emails, as we had a TON of people who submitted orders right at the stroke of Midnight. Rest assured we have stocked up for this event, and we also have FANTASTIC batches on deck for when our menu starts selling down (there will be plenty of great products to go around).
IMPORTANT - if you are concerned that we missed your order somehow, please DO NOT send a follow email on the same email thread that you submitted your order on. We answer emails in the order we receive them, if you send a 2nd email on the same thread it bumps you to the back of the line (we outline this in our ordering instructions.... hopefully, everyone is reading them). At every event, we have a couple of people who are REALLY upset because they didn't read the ordering instructions and kept bumping their order to the back of the line
Thank you everyone for your patience and support!
Update 4/24 We are so excited, we are just a few hours away from the launch of our 2021 event! During these events we always struggle to keep up with things, I can tell already by looking at my inbox that this one might be the craziest yet. With that, I had a small ask of the community, specifically some of you who are members. We are getting inundated with emails from people asking for "recommendations", which I can see already is going to be a challenge for us to keep up with. I think because we are normally not open to the public, there is a gap in information about our offerings. Unfortunately, the helpful reviews always tend to come when the event is drawing to an end (which only helps those who wait until the very end to order). With that, if there are any TFH veterans that would be so kind to share your thoughts on the forum for batches you have experience with please do.... I think there are a lot of newer folks that would be grateful. To be clear - we are not asking for glowing reviews, please only share your honest opinions. Be it good, bad, or ugly -we just want some of the newer folks to have a good point of reference before ordering.
With that - I can start by sharing my 2 cents.... there are always some incredible batches because they have been around for a while (we buy HEAVY when batches test extremely well). If anyone is new to TFH, below are some great options to be initiated.
30 Year Wild Red TFH
Wild Harvest Red PMD
Great Bali of Fire
Lazy Sundae (newer batch that is doing very well out of the gate)
30 Year Wild Green TFH
Wild Harvest Green PMD
Wild Harvest Magic MD
Green Hangat Suma VSOP
Wild Harvest White PMD
NYG's Blast of Bali (NYG = Not Your Granny's. This is also a newer batch that is really taking off)
30 Year Wild Yellow Maeng Da
Yellow Borneo
By no means would I limit your options to the list above, but at least consider adding 1 or 2 to your order!
Thanks, everyone, we look forward to serving you very soon!
PS - if time permits, we will try to get some more batches on the menu before the event is over. If we do find the time it will be a treat for sure - we have some INCREDIBLE stuff in the pipeline. We are just waiting right now for labs to come back so we can begin packaging.... fingers crossed!
April/May Event Instructions Read here for instructions on how to order
During these events, we are unable to operate like we normally do. At each event, we have a handful of people who are really upset with their experience because they did not read the event instructions. Please read - the info below will help ensure that your order goes smoothly and your experience is a positive one! Hey Double M family we are back! Its hard to believe but its been around 7-8 months since we held our last event (August 2020).... wow how time flies! I think it goes without saying that an open order event for our favorite community is long overdue. We have been hard at work over the last 6-8 months to improve our products and expand our capacity. With that, as with our last event, everyone who places an order during this event will be entered into a special raffle drawing for permanent TFH membership (see full details of the raffle further down in this post).
During these community events, we experience an incredibly high volume of orders that are always a struggle for us to keep up with. There is a small chance that we change up the ordering process from past events to streamline the process (for example - we might open our website or at least provide an automated order form specifically for this event). We have not yet decided whether we will or will not do that, so until we post otherwise we are going to continue with our traditional format. With that, we would ask for your help in advance by reading the first half of the post below before submitting your order. (the second half is optional but is highly recommended for the best experience)
To start things off, I want to share the overall cadence of the event so folks can plan their participation accordingly. Our April/May event consists of 2 separate stages as outlined below:
Stage 1 - Pre-Orders (April 25th - May 1st): We will kick off this event with a one-week pre-order period beginning Sunday, April 25th. Please expect that during this time frame our email response will be very spotty (possibly more than 48-72 hours), but rest assured all orders we receive by May 1st will be processed as pre-orders and get first priority with shipping. Our goal is to have all pre-orders shipped by May 5th, but please give a couple of days flex with the ship date in case we get behind. *Note - we will likely ship some pre-orders early. Please notate in your order email if you DO NOT want your order to ship early for any reason.
Also, as a bonus each pre-order will contain TWO raffle tickets for our special membership raffle.
Stage 2- The Live Event (May 2nd - May 15th) : Our “live ordering period” will last for 2 weeks. During this time, we will fulfill orders as fast as we can keep up with them (orders will be processed/shipped daily). During this time please allow up to 48-72 hour email response time. All "live" orders will receive ONE ticket for our special membership raffle.
Your Experience:
Its important that you know that during our events we often operating on a 24-72 hour email response cycle (meaning it can take up to 2-3 days for us to respond to each email you send). Whatever can be done to eliminate back-and-forth emails will greatly improve the speed of which your order is processed - for that reason I highly reccomend reading the information below carefully before submitting an order.
How To Order: During this special event, Double M members may place orders by emailing us at [email protected]. Below you will find the exact format we request that you use to submit your order.
IMPORTANT We absolutely love engaging with our customers, it is one of the primary reasons we prefer to serve our regular customers personally over email instead of our website. While we normally enjoy providing order recommendations that are tailored to our member's preference profiles, during these events we just don’t have the capacity to provide that concierge-level of service. We would appreciate your understanding and partnership to help us serve our customers as quickly as possible. With the cost of time in mind, we would ask that you try and refrain from asking for personalized assistance (batch recommendations, batch descriptions, etc...). If you feel that an inquiry is required, it’s good to know in advance what kind of information we can/cannot provide. With that, if you are considering asking a question, we would kindly ask that you read the section titled "Order Recommendations" further down in this post before submitting an order. We know your cooperation with this will allow us to serve our customers as quickly as possible - thank you for your support!
Below is the format we would kindly ask that you follow when submitting your order - PLEASE DO NOT FORGET TO PROVIDE SUBSTITUTION OPTIONS WITH YOU ORDER:
Subject: Event Order
Screen Name: Gumbyke1
Shipping info:
Adam Adams
1234 Street
City, State 12345
Order- 2 kilograms and 2x 100g bags:
1000g Old School Green Bali MIR-2
250g 30 Year Wild Red IR3
250g 30 Year Wild TFH IR14
250g Wild Crafted Rocket Red A35
250g Classic Green Maeng Da A-13
100g White Muna MIR2
100g Wild Crafted Gold TFH A6IR
Substitution Options - (in order of priority) Wild Premium Kali SG SB-13, Wild Red TFH WM12, Classic Green Maeng Da A-13. If your out of those, please just pick from your personal favorites (in any vein color). Also, if the gold is sold out, please pick another gold.
Below is a breakdown of the order format:
1. Your Double M Screen Name - This event is for the Double M community members only (we have no affiliation with the Double M website or its administrators – we are just fans of the folks who make up this community). During these events we get a lot of "long-time lurkers" who admittedly create logins just to place orders - that’s totally fine! We hope more folks come out of the woodwork and decide to stick around and engage with the community!
2. Your Shipping Information (name and address). Providing this information up front will greatly expedite the ordering process…. Don’t forget it!
3. Batch Name and Batch Code - List what you want to order, in the quantities you want them. Be sure to list the batch (strain) name AND batch code - it helps ensure we are on the same page! (see menu link below for our current offering, pricing, and shipping information).
*Note that some batches have a “100g bags only” designation. Although you may order as many of these batches as you like, they may only be purchased as individual bags – meaning they cannot be combined for a bulk discount or make up part of a split kilogram. It’s important to note that these designations are a result of our inventory management system and have nothing to do with the quality of the said batch.
4. Substitution Options MUST HAVE! We highly recommend you provide several "backup options" (substitutions) in the event that one of the items you requested is sold out by the time we get to your order (get as detailed as you like). If we don't have substitutions for you and an item has sold out, we will need to exchange a few emails to inform you and align on what you want to replace it with. Unfortunately, due to our current email cadence, that can take a day or two. A couple of days could be the difference between you getting your first "backup option" or having to settle for 4th or 5th because your "backup options" have sold out too!
Whats Next? - Upon us reading your email, we will respond with your order total, tracking information and payment instructions. Please note that your transaction is not complete until you submit payment and send us an email with your payment confirmation details (as outlined in the payment instructions you will receive). This email from you is what triggers us to finalize the order – so don’t forget it!
You can find our current offering, pricing, and shipping costs in the menu link below. This menu link usually updates several times a day, so be sure to check it again right before ordering.
MENU LINK: https://drive.google.com/file/d/13KKdBp ... 2fVQG/view
*Note - We ship all orders via USPS Priority by default. We do offer USPS Express by request (additional shipping fees are applied for Express).
What Else? If you will not be sending any requests/inquiries with your order, the rest of the information below is optional. However, it is highly recommended that you review it if this is your first time ordering from us. Below are the topics touched on in the remainder of this post:
Order Recommendations - This will address inquiries about our "best batches" and other related questions. It will also touch on what we would ask that you NOT inquire about. Before you consider asking for help with what to order, please read this section.
Substtitutions - A full breakdown on what happens if an item you requested is sold out and how substitutions are applied to your order.
The Order Cadence - More insight on what the order cadence looks like, along with insight on how long you can expect things to take. If you feel your order is taking too long and are thinking about following up - read this section first!
Membership Raffle - See the full details of our membership raffle.
Frequently Asked Questions - Information pertaining to order limits, wholesale pricing, membership, etc...
Order Recommendations - If you are anything like I was back in the day, and you’re going email your vendor asking for recommendations when trying to get acquainted with a new menu. Before you fire up that email, please take a moment to read through the below.
• Stand Out Batches (aka what are your best strains?) - It’s important to note that nothing makes our menu unless it scores above a specific quality threshold by consumers (many of them members of this community). We send out thousands of test samples a year to our customers and members of this community in exchange for their private feedback via our online survey. This practice allows us to “weed out” all of the poor and average quality batches (powdered batches and/ leaves that do not meet our high-quality threshold are liquidated and/or sold to other producers in Indonesia). Normally asking a vendor for any “stand-out” batches is a good approach, but with us, it’s a little different. By the nature in which we compile our menu, there are no “stand-outs” – nearly all of our menu batches scores within a similarly narrow range. If you ask “what’s are your best greens right now” – the answer is none. Although we take a data-driven approach to filtering out the low and average quality batches, it should be known that this does not mean that every batch will automatically be a winner for every person… unfortunately, that is just the nature of the leaf. In fact, it’s uncommon to have a batch where 85% - 90% + of individuals rate a batch above a “7.5” in overall quality (on a 1-10 scale). No matter how well received a batch is, there will always be a low percentage of folks who don’t “see what is so special”. However, we do believe that our process results in a higher percentage of batches working well for most people - we think the majority of folks who have purchased from us previously will testify such. However, if it’s your first time ordering with us, please have realistic expectations. We put a ton of work into bringing the best to our menu… but it’s still a fickle leaf.
• Need Expert Advice? The forum is a fantastic place for peer insights on specific batches and vendors. In my opinion, the folks who frequent this forum are among the most knowledgeable consumers in the kratom world… this is the de facto spot to hear from the true connoisseurs. The "search bar" is an invaluable tool that should be leveraged heavily while conducting "research" (either type a batch name or "TFH" to find information on our batches). However, take it all in with a large grain of salt - as there are good reasons to do so. (see the next point)
• But Where is it "On the Spectrum" - Conducting consumer testing to gain a consensus on a batch’s overall quality is extremely valuable... you can absolutely gain valuable insights as to what batches stand apart. However, when it comes to measuring other characteristics of a batch, the data gets a lot more inconsistent and less reliable. Much of one’s perceived effects of kratom are altered by personal chemistry, consumer habits, and length of history with kratom (if I have time before the event, I will write a public post on how varied consumer perception is when it comes to specific traits of a batch – especially regarding where batches land on “the spectrum”). One thing that most folks don’t realize is that It's pretty rare to have a strong consensus as to where a batch “lands on the spectrum” when surveyed in a blind study. As it turns out, when it comes to where a batch is on the spectrum, humans are very easily influenced by the power of suggestion and other variables (we have the empirical data to prove it). For this reason, we prefer not to give “spectrum” recommendations based on our data or customer feedback – it’s just personally uncomfortable to advise on something that you know is not as concrete as the person who is asking assumes…. it feels a little misleading. However, if you do ask for recommendations, we want to preface it by sharing that our guidance is our personal opinion, your mileage may vary.
• Ask Your Peers - There are some batches on our menu from the last event, so it should not be hard to find reviews for our staples (remember the note above regarding long-standing menu items... they are long-standing because they tested very well). However, because we are not normally open to the public, there may be a lack of reviews for some of our newer batches. If you don’t see reviews for a specific batch that you are curious about just make a public post requesting info. The chances are that a few folks here in the community have tested it and will gladly give their 2 cents. Simple.
• But Dont Ask This - Finally, kratom is a food and does not perform any of the federally approved functions that are reserved for OTC or prescription drugs (treating ailments or conditions, cure disease, etc..). With that, we would ask that you do not send us inquiries like, “What batches are good for XYZ“ or “I take kratom for XYZ, can you point me to a few batches that are good for that?”. If you inquire about a non-approved function, we will address your question, but you will not receive the information you are seeking. Unfortunately, the additional emails exchanged may result in delays with your order.
More Info Regarding Substitutions:
Some items during our community events sell out incredibly fast - its possible that by the time we get to your order email some of the items you selected are sold out. With that being the case, it is HIGHLY recommended that you include multiple substitution options when submitting your order. The substitutions you provide will be used if:
1. An item you requested is sold out.
2. You requested a 250g, 500g, or 1000g of an item that is now only available in 100g bags (our products are pre-packaged in a specific quantity of each bag size).
If a substitution option was used to fill your order, that item will arrive with a sticker on it that says "substitution". You will not receive a separate email notification that a substitution was used. You will receive a communication from us regarding sold out items if you:
1. Did not provide any substitution options in your original order
2. The substitution options you provided are no longer available
At the rate in which items sell out, it's extremely beneficial for you to provide several substitution options whenever sending your order - this will increase the odds of you receiving the items you are targeting. If you do not provide substitution options, we will need to exchange additional emails to complete your order (as more items sell out in the several days between our communications).
Order Cadence[/b] IMPORTANT Information you DO NOT want to miss (or frustration may ensue)
We treat an email as an “order form” and will fulfill orders in the order we receive them. Once you submit your email, your "place in line" is reserved. IMPORTANT - Normally we get to customer emails pretty quick, but during an open-order event that timeframe can extend to 1-7 days. It’s important that you know that our inbox is organized in “conversation form” with the oldest unread email thread first. As a result, you should know that sending a second email in the same thread will bump your order to the back of the line. If your order is taking awhile and send a second email to follow up, it will likely have the opposite effect you were intending (moving you to the back of the line again). We would strongly ask that all messages relating to one order be kept within the same email chain to prevents mistakes and miscommunication on our end. However, if you are worried that we somehow missed your order and want to follow up – please do so with a separate (new) email so that your original message does not get bumped back unintentionally.
TFH Membership Raffle - As many of the fine folks of the Double M community know, TFH is a private membership company - meaning that outside these special open-order events, there are no opportunities for non-members to access our offerings. Having to limit access to our products is not something we take joy in, but we assure you our motivations for doing so have the customers' interest in mind. With that said, we are thrilled to share that we will be bringing back the membership raffle for this event! Please see the details below:
What: We will be conducting a raffle in which the winners will receive an invitation for permanent TFH membership. Within each order, you will find either 1 or 2 little blue raffle tickets that potentially have the winning number printed on them (you will receive 2 tickets per pre-order, 1 ticket per live event order). We will be holding two separate drawings for winning tickets. The winning numbers will be announced on the forum. If your number is posted, please contact us via email to confirm your membership!
When: There will be two separate drawings of numbers - one towards the end of May and the other in early June. All purchasers during the pre-order period are eligible for both drawings, and purchases during the live event (after pre-orders) will be eligible for the 2nd drawing only. *Note - you do not have to "claim your prize" the day of the drawing - so dont worry if you haven't received your package by the time of the drawing.
Where: The winning ticket numbers will be posted as an update at the top of this post. Be sure to check back here on the corresponding dates to see if you are a winner.
Why: We have been promising for a loooooong time that we would be looking for a fair and creative way to expand our membership so that it included more members of the Double M community. A special drawing among the folks who have supported us with their business seems like a fair and balanced way to offer membership.
Frequently Asked Questions
1. May I make multiple Orders? People often ask if placing more than one order per event is allowed. The answer is yes - more than half of our open-order event customers place 2nd or 3rd orders (I think we had somebody place 10 separate orders in our last event
). We are always first-come, first-serve, dont let anyone order shame you.... all's fair when it comes to kratom hunting! 2. I'm part of a kratom group where I know people who would love to try your kratom. Would it be okay for me to buy in bulk and resell it to my online friends? In short - no. We recognize that a market exists where people will pay high prices for high-quality or difficult to get products. We do not limit access to our products so that community event participants (or members for that matter) can profit by selling to that untapped market. Not every batch will mesh well with every person, so we do expect to occasionally see our products posted on the buy/trade forums. We would kindly ask that when you make a purchase you do so for personal use and if you do want to resell some batches that don't mesh with you, that you not make a profit in doing so. I know that sounds restrictive, but we have a very specific reason for the way we operate with our member's interests at the core. We have had problems in the past with members buying up "more than their share" of split kilograms and then reselling them in smaller increments in various kratom groups for profit. We understand that most companies would be thrilled to have "field salespeople" selling their products for them, but it actually goes against the spirit of what we are trying to do. If we wanted our products to sell at a higher price point to whoever was willing to pay for them then we would just do so ourselves.
3. My bills don’t allow me to make a purchase this month… can I place an order now and complete it at a later date? We understand that it may not be convenient for everyone to place an order during the limited period of time that the event is live. Our intent is to share what we have been working on exclusively with any members of this community who are interested. We are not going to get hung up on the date on a if that is the factor prohibiting any of our peers from completing an order. If the dates of the event are not compatible with your current situation, please just shoot us an email to let us know that you plan to make a purchase after the event has ended. We can then arrange for a later date for you to send over your order.
4. TFH Membership –If I order during an event, do I become a permanent TFH member? How do I become a member? Sadly, the answer is no – this event is for temporary access to our products. While we value every member of this community, we are unable to accommodate membership to most of the folks here at this time. We periodically invite few folks here and there (mostly product testers), but there is currently no set structure or path to membership outside our membership raffles that we hold 1-2 times a year. If we get to a place where we are looking for a major expansion of our base, we will devise a structured plan for membership… and we will absolutely start by accepting members from this community!
As always, it's an honor to serve this incredible community. We appreciate your inspiration and support and look forward to serving you soon!!!
Regards,
Chris and Angie
Eye Candy - Here are some photos from our last event - a few of these gems are still on the menu. If time permits, we will provide some updated photos for some of our latest additions. *Note - all photos were taken under a 5000k daylight LED. There are NO pre or post picture color filters applied or any other type of photo manipulation (other than cropping of the photo for size). Enjoy!
PS - If you are curious and would like to see where most of our product comes from - check us out on youtube. You can see the harvest/production of some of the exact batches that are currently on our menu (30 Year Wild Super Green, 30 Year Wild Yellow, Red Bali #2, and Wild Green Hulu)
https://www.youtube.com/channel/UC18zw0 ... subscriber