21 days!! with frans & dhl?? Beware! (Resolved)

[whiffypants]

Please give your new address, not seized brother, if seized , i send back again , ok

That's righteous, Medy. You can't do more than that. But I hope it all works out for the both of you and you won't have to.

[Brad frerichs]

Sure would like a update on this situation!

[whiffypants]

Still sitting at DHL in El Paso, according to the tracking.

[Kunlong]

Well on the phone, Dhl says it is not at el paso.

Dhl also say frans refunds and files claim with dhl.

A month later, after all this, I just re-sent the same address i sent with the original order.

I paid 11/5/2018

Have done everything told

It's 12/3/2018

No nothing.

Speechless.

Will be happy to post what does happen. But going to kratom association tomorrow and so far whole thing a loss +plus $175 to stay on shelf

[beathappening]

https://www.reddit.com/r/kratom/comment ... er_notice/

This is a little old, but worth stating for people thinking about placing an indo order.

[herbalhippie]

Thanks, beathappening. A little old but still relevant.

[Kunlong]

Please give your new address, not seized brother, if seized , i send back again , ok

Frans now has written this - bottom line: another STALL not to resend or refund as claimed here:

Frans:
How to claim & refund ?

Pada tanggal Sel, 4 Des 2018 08.49 Kun Long <[email protected] menulis:
I have limited time to file claim if not resent or refund.
If no re-send or refund by 6th, have to file claim by then. Nothing else i can do.

You file claim with dhl, not me. Dhl said you refund and file claim.
But must be resend or refund by 6th in 3 days.
(2 days now)

So final truth now. Paid 11/5/2018......NOTHING BUT EXCUSES NOT TO BACK UP TERMS.
NO "RESEND BROTHER!" AT ALL?

WHAT NOW FRANS? I MUST FILE CLAIM OF TOTAL MONEY LOSS TOMORROW? NO CHOICE?
PROMISES OF FIX IT ARE NOT PACKAGE?

GOING TO KRATOM ASSOCIATION AS WELL. THEY KEEP REPORTS, NOT BACK UP DOUBLE TALK VENDORS KEEPING ALL CASH AND ZERO DELIVER

[Kunlong]

THIS IS TRACK BY PARCEL. NO PARCEL FOUND.
YET STILL REFUSES TO RESEND OR MAKE CLAIM WHICH IS WHAT SHIPPER DOES.

Some of your queries resulted in an error
JD014600006016641380 (Not found): No result found for your DHL query. Please try again.
Try a new search
If you would rather speak to someone personally about the whereabouts of your shipment, please contact Customer Service.

BUT HE WILL NOT. JUST KEEPS STALLING UNTIL CLAIM AGAINST HIS FINANCE PEOPLE EXPIRES.

I AM FILING LATER TODAY IF I DON'T HAVE PROOF OF REFUND OR RESEND.
STILL A FACTUAL COMPLETE RIPOFF. SURE NOBODY WANTS THAT, BUT ITS UP TO THE ONE WHO MADE THE DEAL.

[Kunlong]

So this is the proof "brother" is making deals and getting money? Yes?

"and some Indonesians are still taking money buy obviously they can't do jack for you " = FRANS RIGHT NOW.

SO, PAYPAL AND DHL INDONESIA CAN SORT THIER OWN MESS. I JUST WANT MY DEAL PERIOD. TODAY. 1 DAY LEFT TO FILE MONEY CHARGE BACK AND COMPLAINT AT KRATOM ASSOC.

AND IT NOW APPEARS i was right all along? Obvooulsy bothched label a new money grabbing tactic?

Two or 3 more days go by..... No magic re-send as stated publicly here?

[Kunlong]

Please give your new address, not seized brother, if seized , i send back again , ok

That's righteous, Medy. You can't do more than that. But I hope it all works out for the both of you and you won't have to.

Gave address right on first order.
Sent it again and again. STALL! NO resend!
Just a stalling tactic.

Kratom Assoc. Will not see this as "brother" and "dear one". They are used to scammers. Go kratom association for pros

[Kunlong]

You know? This has gotten me nowhere?

Still promises to re-ship.....refuses to.

I took it to the peeps.....who by the way don't even list frans...
https://kcforums.com/index.php?topic=8377.new#new

[beathappening]

Breathe bro

[Kunlong]

Breathe bro

Well maybe you're a wizard?

NOW (After month) DHL call my phone? Sooo vellly solly!

SO....have given shipment to USPS with new SUPER LONG tracking number and say, again,

"Will be there by tomorrow!"

Since it is the utterly bulletproof USPS upon which all my business depends, I find this development hopeful.......BUT WILL BELIEVE IT WHEN I SEE IT.

And will post again tomorrow after 5pm mtn

[Kunlong]

Tracking said a LABEL was created at el paso and as of 3:51 12/5/2018, there is still no package, just usps waiting for one. Last day to ship for this year too, so when this does not ever budge either, it will be january before indo shipping again.
We will see? Will post when real package attached to label and on the move.

December 5, 2018, 3:51 pm
Shipping Label Created, USPS Awaiting Item
BERLIN, MD 21811
A shipping label has been prepared for your item at 3:51 pm on December 5, 2018 in BERLIN, MD 21811. This does not indicate receipt by the USPS or the actual mailing date.
December 5, 2018
Pre-Shipment Info Sent to USPS, USPS Awaiting Item

[beathappening]

I hope it works out for you. Sounds really frustrating.

[Kunlong]

OK
I just got this notice from the DEPENDABLE usps stating:

"Hello LeeJakarta,

USPS expects to deliver your package by Monday, December 10, 2018 arriving by 8:00pm."

The notice also stated that the shipment is now in fact, physically in el paso and not maryland.

You know, its like I wrote to frans "if i see it, i will let you know?"

I fairly idolize usps. Its how I do everything. But after this 5 week fiasco, I will believe when it is in my hands and will post accordingly.

I thought dhl was playing with me again.....but they handed it off to usps instead of just bringing it?

I also have to change what I thought before, because Raldy was telling me its getting bad with BOTH dhl and ups? Can't recommend ordering now if that is how your vendor ships.

[fransherb]

Good afternoon.
Thank you for contacting us through our website service. I am Mukie as your Customer Service Advisor that will assist you through this e-mail communication.

On Dec 06 2018 01:03:52 DHL USA already spoke with Mr. KARL BUCHANAN regarding the new Delivery address as per requested by him. Shipment planned to be delivered on 07/12 USA time. Kindly monitor for the progress throuhout our website http://www.dhl.co.id/id.html.

Hopefully our information above could give you a glimpse of the actual condition so far. For further detail information, we advise you to contact 24 hours Customer Service at toll free number 0-800-1-333-333 or at phone number 021-7917-3333.

Thank you for your kind attention.
Regards,

Mukie Dardjati Muza
Customer Service Advisor
DHL Express Indonesia

Phone : 0800 1 333 333

[Kunlong]

I'm a pirate of me word:

"To Frans Herbs,

We have received the contested shipment on 7/12 that was purchased on 5/11 and mislabeled. We find it to be as advertised.

We cancel all claim and have notified same that our business is concluded.

If you wish to continue sales to Imperial Dragon, consignments up to 30 kilos may be approved on 30 day terms, subject to our inventories at the time.
We are unable to prepay due to losses incurred from the previous contract of over $200.

Thank you

Notata* - the shipment was covered in Yellow "Re-packed" tape and upon inspection, 1 Green Dayak bag was burst inside.
Because the handler meddled with the consignment, the damage can not be considered the fault of the shipper, Frans Herbs and no complaint is made

And there's an end.
Since I did not even finish getting the order unpacked before attending to this, all I can say is the red dayak is acceptably fresh, good color and rightly bitter.
In 39 minutes, I believe it will likely prove to be the quality attested to here by others.

[herbalhippie]

I am going to add RESOLVED to your thread title. Agreed?

Unless you want to delete the whole thread. Let me know, please.

[fransherb]

thank you, and I'm glad finally it arrived

[Brad frerichs]

I’m happy you received your order!

[Kunlong]

I am going to add RESOLVED to your thread title. Agreed?

Unless you want to delete the whole thread. Let me know, please.

Please do, I would if I could figure out how.

Edit: got it

[herbalhippie]

I am going to add RESOLVED to your thread title. Agreed?

Unless you want to delete the whole thread. Let me know, please.

Please do, I would if I could figure out how.

Edit: got it

Great, thanks!

[Kunlong]

Its bitter indo and fine shelf. Good color and not "mummy dust" dry.
Red Dayak
Green Dayak (he picked. We asked him to pick us a green)
Red Jong(kong)
Red Labai
Red Plantation

The green dayak is potent and like a "better maylay", very calmly energizing and a good walking strain. When you ask them to select, you are going to get one they want to brag on or get rid of. Seems like he showcased and its a good solid green.

The red jongkong bitter and "red" too but not any bit sleepy, just "soma" like

The red dayak is (hate trying to describe because people different) more thai than maeng da like? Potent. I've had thai that wasn't and was. That first come on of a potent red thai-like
(Now someone will say "Thai?? Its def more borneo than thai!" and be just as accurate)

Have not gotten into the plantation or labai yet.

I used stateside to stay on shelf but it was meh, (not saying where. They do good usually), but everybody is glad the boat came back and the stuff still has bitter in it.

[Brad frerichs]

I’ll order some from you. Can you tell me where and how? I think your a straight shooter and honest! I like that.

[Kunlong]

I’ll order some from you. Can you tell me where and how? I think your a straight shooter and honest! I like that.

Check your pm's. I'm newer to the board, but I believe that is the custom here